Privacy Policy

1. Introduction

Portugal Digital Nomad Visa, LLC ("Company," "we," "us," or "our"), a California limited liability company headquartered in San Francisco, California, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.portugaldigitalnomadvisa.com and related services (collectively, the "Platform").

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password when you create an account
• Profile Information: Nationality, income details, work status, visa eligibility information
• Communication Data: Messages, inquiries, and feedback you send through contact forms or customer support
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Service Requests: Information you provide when requesting connections with service providers

2.2 Information Collected Automatically

When you access the Platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Service Providers: Feedback and communications from service providers you interact with through the Platform
• Payment Processors: Transaction confirmation and payment status information
• Analytics Providers: Aggregated usage statistics and analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operations: To provide, maintain, and improve the Platform
• Account Management: To create and manage your account
• Service Connections: To connect you with relevant service providers
• Communication: To respond to your inquiries, send updates, and provide customer support
• Personalization: To customize your experience and provide relevant content and recommendations
• Analytics: To analyze usage patterns and improve Platform functionality
• Marketing: To send promotional emails and newsletters (you can opt out anytime)
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect, prevent, and address security issues

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

When you request connections with service providers (immigration attorneys, translators, etc.), we share relevant information necessary for them to provide services. These service providers are independent third parties, not our employees or agents.

4.2 Third-Party Service Providers

We share information with third-party vendors who provide services on our behalf:

• Payment Processors: To process payments securely (e.g., Stripe, PayPal)
• Analytics Providers: To analyze Platform usage (e.g., Google Analytics)
• Email Services: To send communications (e.g., SendGrid, Mailchimp)
• Cloud Hosting: To host and store data (e.g., AWS, Vercel)

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Law enforcement or government requests
• Protection of our rights, property, or safety
• Enforcement of our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or analytics purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small data files stored on your device. We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Analyze Platform usage and performance
• Deliver personalized content
• Provide targeted advertising

5.2 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality
• Performance Cookies: Help us understand how you use the Platform
• Functional Cookies: Remember your preferences
• Advertising Cookies: Deliver relevant ads based on your interests

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.

6. Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits
• Access controls and authentication
• Employee training on data protection

7. Data Retention

We retain your information for as long as necessary to:

• Provide Platform services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 General Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Opt-Out: Opt out of marketing communications
• Data Portability: Request a copy of your data in a portable format

8.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information to third parties.

8.3 European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectify, or erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

8.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 13. We will respond within the timeframe required by applicable law.

9. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

The Platform is operated from the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located.

By using the Platform, you consent to the transfer of your information to the United States and other countries which may have different data protection laws than your country of residence.

11. Third-Party Links

The Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated Privacy Policy on the Platform
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the Platform after changes indicates acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days (or sooner as required by applicable law).